Returns, Refunds & Exchanges

How it works

  1. Open the return portal and sign in with the email address used for your order. We will send a one-time code.
  2. Select the item, choose a reason and add a note if useful.
  3. We review the request and send the return instructions. The return address is provided after approval.

Changed your mind

For UK online orders, request a return within 14 days of delivery. Please arrange for the item to reach us within 14 days of your request.

You are responsible for return postage for a change-of-mind return. Use a tracked and insured service appropriate to the value of your parcel, and keep your proof of posting until the return has been processed. If there is a carrier delay, we will accept an item sent within the return period where you can provide valid proof of posting. We do not refund upgraded delivery services. Where required by law, we refund the cost of standard delivery.

Item condition

Please handle items only as you would when inspecting or trying them in a shop. Keep tags, packaging and hygiene seals intact. We may make a deduction if handling goes beyond this and reduces the item's value.

Exchanges

Use the same online return request and add the preferred replacement size or colour in the note. We will check availability before arranging an exchange. Exchanges are subject to stock being available.

You remain responsible for return postage unless we confirm otherwise. An exchange does not affect your right to request a refund where the law gives you that right.

Faulty, incorrect or not as described

Use the return portal, select the relevant reason and add photos where useful. We will review the issue and arrange the appropriate resolution, which may be a repair, replacement or refund. If you cannot access the portal, contact us with your order number and details.

Items we cannot accept for change of mind

We cannot accept personalised or made-to-order goods, perishable items, opened sealed media, or goods sealed for health or hygiene reasons once unsealed, unless faulty, incorrect or not as described. Final-sale items are marked before purchase.

Promotional items

If a free promotional item was supplied with a qualifying purchase, return it with the qualifying item where your return means the order no longer qualifies for the promotion. We may adjust the refund to reflect the promotion.

Orders delivered outside the UK

This policy applies in addition to any mandatory consumer rights that apply where you live.

This policy does not affect your statutory rights.