Returns & Exchanges

Choose what you need

Use the portal for a refund, a size or colour exchange, or help with an item that is faulty, damaged, incorrect or not as described. Our online team reviews requests Monday to Friday and aims to reply within one working day.

Changed your mind?

Tell us that you wish to return an online order within 14 days of delivery. Please use the return portal where possible. If you cannot use it, you may give us another clear statement, including by emailing customercare@islamicimpressions.co.uk, within the same period.

Please ensure the return reaches us within 14 days of your request. Use a tracked service that is insured for the value of the goods and keep proof of posting until your return is complete. If a carrier delay takes it beyond that date, your proof of posting must show that you handed it to the carrier within the 14-day period.

You pay the return postage for a change-of-mind return. This cost is not refunded. We provide the return address and instructions after reviewing your request.

Trying and looking after an item

You may inspect and try an item as you would in a shop. Please keep tags, packaging and any genuine hygiene seal in place, and avoid wearing or using the item beyond what is needed to check it. If handling beyond this causes an actual reduction in value, we may make a proportionate deduction and explain the reason and evidence to you.

Exchanges

For a first UK apparel size or colour exchange, add this note to your portal request: Exchange requested: product, size and colour. This benefit is limited to one same-product exchange per order and is subject to stock.

You pay to return the original item. After it arrives and passes inspection, we pay for one standard UK replacement delivery. Further exchanges are treated as a new return request and may involve additional delivery costs.

Bought in one of our stores?

Please take the item and your original receipt back to an Islamic Impressions store. Store purchases follow the returns and exchange terms printed on the receipt and are not handled through the online portal. This does not affect the help available if an item is faulty or not as described.

Faulty, damaged, incorrect or not as described

Start a portal request, choose the closest reason and describe the issue in the note. Our team will contact you by email if photographs or further details are needed. Do not send the item until we confirm the return method.

We will arrange the appropriate remedy and cover necessary and reasonable return costs. This may be a repair, replacement, price reduction or refund, depending on the circumstances.

Refunds

Once your return reaches us, we check its condition and aim to process an approved refund within three working days. Refunds go to the original payment method. Your bank or payment provider may take a little longer to show the funds.

For a change-of-mind return, the customer pays the return postage. What is included in a refund depends on the items returned, the reason for return and the applicable rules.

Exceptions

Change-of-mind returns may not be available for clearly personalised or made-to-order goods, goods that deteriorate rapidly, or goods genuinely sealed for health or hygiene reasons once unsealed. These exceptions are product-specific. Sale and discounted items are not automatically excluded.

These exclusions do not apply where an item is faulty, damaged, incorrect or not as described.

Promotions and free gifts

If your return means an order no longer qualifies for a promotion or free gift, return the promotional item as well. If it is not returned, we may adjust the refund to reflect the promotion.

Orders delivered outside the UK

Local mandatory consumer rights may also apply. International return postage, duties and taxes are handled according to the reason for return, the destination and applicable law.

Frequently asked questions

Do I need a customer account?

No. Use the email address from your order and the one-time sign-in code sent by Shopify.

When should I send my return?

Wait for our authorisation and return instructions. Please ensure the parcel reaches us within 14 days of your request. Keep proof of posting until the return is complete. If the carrier is delayed, it must show that you handed over the parcel within the 14-day period.

Can I ask for an exchange?

Yes. Add the requested product, size and colour in the request note. Exchanges depend on stock and are completed after the returned item is received and checked.

I bought the item in store. What should I do?

Take the item and your original receipt back to one of our stores. Store purchases follow the terms printed on the receipt and are not handled through the online portal.

Read the full Returns & Exchanges policy