Refund policy

Effective 22 July 2026. This policy applies to online orders.

Our online return portal is the quickest way to request a return or exchange. You do not need to create an account. Sign in using the email address used for your order and the one-time code we send you.

Start a return or exchange request

Changed your mind?

Tell us that you wish to return an online order within 14 days of delivery. Please use the return portal where possible. If you cannot use it, you may give us another clear statement, including by emailing customercare@islamicimpressions.co.uk, within the same period.

Please ensure the return reaches us within 14 days of your request. Use a tracked service that is insured for the value of the goods and keep proof of posting until your return is complete. If a carrier delay takes it beyond that date, your proof of posting must show that you handed it to the carrier within the 14-day period.

You pay the return postage for a change-of-mind return. This cost is not refunded. We provide the return address and instructions after reviewing your request.

Trying and looking after an item

You may inspect and try an item as you would in a shop. Please keep tags, packaging and any genuine hygiene seal in place, and avoid wearing or using the item beyond what is needed to check it. If handling beyond this causes an actual reduction in value, we may make a proportionate deduction and explain the reason and evidence to you.

Exchanges

For a first UK apparel size or colour exchange, add this note to your portal request: Exchange requested: product, size and colour. This benefit is limited to one same-product exchange per order and is subject to stock.

You pay to return the original item. After it arrives and passes inspection, we pay for one standard UK replacement delivery. Further exchanges are treated as a new return request and may involve additional delivery costs.

Purchases made in store

Items bought in an Islamic Impressions store must be taken back to a store with the original receipt. Store purchases follow the returns and exchange terms printed on the receipt and are not handled through the online portal. This does not limit the remedies available where goods are faulty or not as described.

Faulty, damaged, incorrect or not as described

Start a portal request, choose the closest reason and describe the issue in the note. Our team will contact you by email if photographs or further details are needed. Do not send the item until we confirm the return method.

We will arrange the appropriate remedy and cover necessary and reasonable return costs. This may be a repair, replacement, price reduction or refund, depending on the circumstances and applicable law.

Refunds

Once a return reaches us, we inspect it and aim to process an approved refund within three working days. Refunds are made to the original payment method. Your bank or payment provider may take additional time to show the funds.

We may wait until the goods are returned or you provide evidence that they were sent back. Refunds will always be made within the applicable legal deadline.

Exceptions

Change-of-mind returns may not be available for clearly personalised or made-to-order goods, goods that deteriorate rapidly, or goods genuinely sealed for health or hygiene reasons once unsealed. These exceptions are product-specific. Sale and discounted items are not automatically excluded.

These exclusions do not apply where an item is faulty, damaged, incorrect or not as described.

Promotions and free gifts

If your return means an order no longer qualifies for a promotion or free gift, return the promotional item as well. If it is not returned, we may adjust the refund to reflect the promotion.

Orders delivered outside the UK

Local mandatory consumer rights may also apply. International return postage, duties and taxes are handled according to the reason for return, the destination and applicable law.