سياسة الشحن

Dispatch of orders
We endeavour to dispatch all orders within 24 hours of being placed, Monday to Friday. Generally, we dispatch orders the same day if placed before 12:00 noon. Some orders may be dispatched the next working day due to operational reasons. At checkout, you will be asked which delivery option you require.

UK delivery rates
Standard Delivery (2-5 Working Days) on orders of £80.00 and up — Free
Standard Delivery (2-5 Working Days) — £4.99
Expedited Shipping (1-2 Working Days) — £7.99
Guaranteed Next Working Day - Order Before 12:00 Noon — £10.99
Guaranteed Saturday, Order Before 12:00 Noon on Friday — £16.99

Frames
If your order contains a frame that is too large to be sent via our general service, your entire order will be subject to the frame rates below:

Frames - Expedited Shipping (1-2 Working Days) — £19.99
Frames - Standard Delivery (2-5 Working Days) — £9.99

All frames found in the Frames collection on our site are subject to this.

International delivery
Worldwide delivery is available to eligible destinations. Delivery times and rates are shown at checkout. Duties, taxes, customs fees, and local charges may apply and are the customer's responsibility unless clearly stated otherwise at checkout.

Carriers
Our main delivery partner is Royal Mail, and we use Royal Mail Tracked 48 and 24 for most orders. Guaranteed orders use Royal Mail Special Delivery. Larger orders, including frames, are delivered by ParcelForce Worldwide Express 48 and 24. We may use DPD, UPS, or FedEx depending on operational needs. All our services are tracked.

Exceptional circumstances beyond our control, such as bad weather or courier delays, may cause your order to take longer to deliver than specified. If you have an enquiry about your delivery, please use the tracking information provided in the first instance. If you are not satisfied, please contact us for further assistance.

When an order has been dispatched, a dispatch confirmation email is automatically sent to the customer's email address containing the tracking number. There can sometimes be a delay between this email being sent and the carrier receiving the order. As a guide, for UK orders please allow up to 12 hours for tracking information to become visible. For orders to Ireland, please allow up to 24 hours.

If you are not able to receive your order, the delivery driver will normally card your property with details of how to pick the parcel up from the delivery company's local depot. The delivery company may charge Islamic Impressions for redelivery if you are unable to visit the depot, in which case we reserve the right to ask you to pay the redelivery charge before it is arranged.

Stores
Islamic Impressions has 4 London stores. Customers can shop online or visit us in Green Street, Leyton, Ilford, and Harrow.